Bella Baker - Beware

On Sunday, Aaron and I went to a local bakery - Bella Baker- to do a cake tasting.

It was confirmed not once, but twice. They sent me an email with the time and date. Plus, they called on Saturday to confirm our appointment.

So we show up...

and no one is there.

We knocked on the locked doors thinking well maybe someone is in the back.. and nope. We call and leave a message... and no one returned our calls.

This was Sunday at 10 am.

So we figured well, we'll just count them out.. I'd write them an email telling them how disappointed I was in their lack of customer service.. and let that be the end of it.. especially after waiting for at least a phone call saying sorry. I wrote them an email around 8pm that night and I tried to keep it really civil, considering no one had even returned our call after 10 hours.

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Fast forward to today around 5 minutes ago - they call and I recognize the number and I let it go to voicemail. I was in our computer lab and didn't feel like logging off, going outside just to answer it. So when they leave a voice message, I listen to it..

It is just bizarre.

The manager first off apologizes for the mix up. That the coordinator didn't let them know that she had set up an appointment. She didn't show up for work today and when they started looking through the stuff, they realized she had taken $1000 from their petty cash. That they were surprised since they do such extensive background checks for their employees. So they have been in contact with the police. Its so hard to find help. That they would completely understand if we don't want to do business with them, but they are going to send us a coupon for a free special occasion cake...

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So we'll see if the special occasion cake coupon shows up. Thats just the weirdest excuse I've heard for a missed appointment.