Problems with David's Bridal

SUNDAY
I went to David's Bridal on Sunday with Aaron to pick up the bridesmaid dresses for my wedding. They had called Kerry on tuesday and told her she had to pick up her dress in 3 to 5 days. Which is really unreasonable for people to do when they live out of town.

So we get there and when they bring the dresses out they ask that I sign a piece of paper to state I received the dress. I told them I didnt want to sign before I see the dresses and make sure they are what we ordered.

So my fiance and I start looking over the dresses for damages..etc. I had recently read a post about someone having a pen mark on their dress and I just wanted to make sure everything looked okay before I signed for and took the dresses. After all its not my dress, its someone else's and i didn't want to say it was okay.. when it obviously wasnt.

Dress # 1 - size 10.

Looks okay. The zipper is starting to bulge at the bottom. Threads are starting to come out and the zipper is catching on the threads.

Dress # 2 - size 20

Looks okay. Same problem with the zipper. It looks bulgy at the bottom. Told that both dresses are okay and its just the way the zipper is tacked and would be easy to fix.

Dress #3 - size 14.

Really bad obvious threads pulling, making a big line across the bottom by the bottom of the zipper. The zipper is bulging at the bottom. Was told that they would have alterations look at it. I was walked back to alterations, saw the manager show the alteration worker, what I was complaining about, saw her write the problem in a book and we left the room and went back out front.

I was assured that all 3 dresses would be fixed and ready to go by Wednesday.

THURSDAY
I show up on Thursday with my cousin who is the owner of dress #3 that was the worst. I thought it was best to bring her incase they tried to do a "patch job' to make it look pretty like just iron the shit out of it. I wanted her to try it on and make sure it was really fixed.

We arrive and they can't find the dresses... because they are looking in receiving. I told them that they were in alterations because they were being fixed. They bring them out in a white bag and hand me the papers to sign for them. Of course I won't because I find it weird they are brought out in a different colored bag. When I tried to pick them up before they were in a clear bag.

So I start looking at them and they are ALL THE SAME. Nothing has been changed. When I try to tell them that they havent been fixed, they say that they werent supposed to be fixed, that they were only told to steam them. So I said that they needed to be fixed. She said there was no paperwork stating that they needed to be fixed, so they werent fixed. Like it was MY FAULT that there was no paperwork.

So they take the one that looks the best, take it in the back, press the hell out of it and it comes back looking okay but it still looks like its bumpy at the bottom. So I said that I thought that it was just a quick temporary fix and that I didnt want to sign for something that needed work to be done to make it look okay. She said No..no. Its fixed. It will stay like that. So i told her that ironing wasn't fixing it. I mean if you iron your pants, does that mean they will never wrinkle again? Seriously. Come on!!

Then the manager on duty says that they can get me a new dress but only for the one that looks the worst. The others are "okay" in her standards since they can be pressed so the flaws are only mininimally shows. What?

Then she goes on to say that since they are an "off the rack" dealer that the dresses are never new, that they might all have that same flaw ..etc. So I said well if I saw the dress before I bought it, I wouldnt have bought it like that. That the ones we tried on AT the store was not like that, I even pulled some off the rack and showed them that it wasn't like that. They said that there was no guarantee that they dress wouldnt come back looking like that... and it might take 6 to 8 weeks to get the dresses back.

So I said that I had 6 months to wait for a decent one.

Her reasoning was just dumb. Seriously. So what if they are an off the rack dealer. That doesn't mean I would go into macy's and buy a defective dress just because the dresses are off the rack. Either they can order me a new one (most retailers can call around to the local stores and see if they can find one in your size, or you can look online) or most places will give people discounts on defective merchandise. I know I've worked retail at two different stores.

It different when you buy your dress ahead of time and they send you defective merchandise.

Anyways, so after the manager on duty said there was nothing she could do. She basically kept trying to get us to take the dresses with us.. saying that they were all going to be like that etc. We left without the dresses and the promise that the real manager could help us tomorrow.